Privacy Policy

The Car Loan Network is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how The Car Loan Network manages personal information. It is structured as follows:

Personal information The Car Loan Network collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting The Car Loan Network and complaints
Changes to Privacy Policy

1. Personal information The Car Loan Network collects

The main types of personal information The Car Loan Network collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with The Car Loan Network such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for The Car Loan Network's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for The Car Loan Network's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for The Car Loan Network's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with The Car Loan Network.

The Car Loan Network collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records The Car Loan Network keeps of telephone calls, or emails received, or messages sent to The Car Loan Network or posted on The Car Loan Network's pages on social media);
The Car Loan Network's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, The Car Loan Network collects personal information in connection with running its business directly from the individual concerned. On occasion The Car Loan Network may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

The Car Loan Network stores personal information in electronic and paper form.

The Car Loan Network uses and discloses personal information as follows:

to source vehicles and sell them to The Car Loan Network's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with The Car Loan Network's customers and prospective customers;
to obtain products, services or information from The Car Loan Network's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information The Car Loan Network knows about them);
to operate and manage The Car Loan Network's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to The Car Loan Network. For example, The Car Loan Network may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. The Car Loan Network also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

The Car Loan Network uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information The Car Loan Network uses in the operation of the computer program is browsing history on The Car Loan Network's websites, name, contact information, and other information you may input into The Car Loan Network's websites. The level of human oversight The Car Loan Network provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by The Car Loan Network's staff.

4. Cookies

The Car Loan Network uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by The Car Loan Network's web server. The Car Loan Network may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on The Car Loan Network's platforms and those social media platforms. The Car Loan Network's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of The Car Loan Network's website.

5. Links to other websites

The Car Loan Network's website may contain links to third party websites. The Car Loan Network does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from The Car Loan Network and do not wish to receive these communications from The Car Loan Network in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to The Car Loan Network.

7. Overseas transfers

The Car Loan Network's website/s are hosted in Australia. On occasion, a third party service provider The Car Loan Network engages or that The Car Loan Network is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information The Car Loan Network holds about them by contacting The Car Loan Network during business hours on 0401 442 577 or via the contact page.

The Car Loan Network may require an individual making a request to verify their identity before processing their request.

The Car Loan Network will aim to respond to all requests promptly and within 30 days.

The Car Loan Network may refuse a request where permitted or required by law. The Car Loan Network will comply with any regulatory requirement to give reasons for its decision.

9. Contacting The Car Loan Network and complaints

If you have any queries, concerns or complaints about how The Car Loan Network handles your personal information please contact The Car Loan Network during business hours on 0401 442 577 or via the contact page. The Car Loan Network may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that The Car Loan Network can understand the nature of your concern. In most cases, The Car Loan Network will ask that you put your request in writing.

The Car Loan Network takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by The Car Loan Network's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0401 442 577
Mailing Address: 51 Trade Pl, Coburg North, VIC, 3058

10. Changes to Privacy Policy

The Car Loan Network may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.